Return Policy Page

At Veega, we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a flexible return policy.

General Returns:

ü  You may return any item purchased on Veega within 14 days of receipt for a full refund.

ü  The item must be unused, in its original packaging, and in the same condition as when you received it.

ü  You will be responsible for the cost of return shipping.

Defective or Damaged Items:

ü  If you receive a defective or damaged item, please contact our customer service team within 48 hours of receipt.

ü  We will arrange for a replacement or a refund, depending on your preference.

ü  We may ask for photos or videos to support your claim of damage or defect.

Refunds:

ü  Once we receive your return, we will inspect it to ensure that it meets our return policy requirements.

ü  If approved, we will issue a refund to your original payment method within 7-14 business days.

ü  If you paid with cash on delivery (COD), we will issue a refund via bank transfer.

 Following items are not eligible for returns:

ü  Food and perishable items

ü  Personal hygiene products (e.g. toothbrushes, razors)

ü  Intimate apparel (e.g. underwear, swimwear)

ü  Digital products (e.g. e-books, software)

ü  Custom-made or personalized items

We reserve the right to refuse returns that do not comply with our policy or that we suspect are fraudulent. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.

OR

Thank you for choosing Veega! Our goal is to provide you with a convenient and hassle-free online shopping experience. We understand that sometimes items may need to be returned, and we want to make the process as easy as possible for you. Here's our return policy:

Return Eligibility:

ü  You can return any item purchased on Veega within 7 days of delivery, as long as it meets our return criteria.

ü  Items must be in their original packaging, with all tags and labels attached.

ü  Items must be unused, undamaged, and in resalable condition.

ü  Personalized, customized or perishable items are non-returnable.

Return Process:

ü  To initiate a return, please contact our customer service team through the "Contact Us" section of our app.

ü  Our team will assist you with the return process and provide you with a return authorization number.

ü  Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.

ü  Ship the item(s) back to our warehouse using a trackable shipping method. We recommend using a shipping service with a tracking number and insurance to protect your return package.

Refund Policy:

ü  Once we receive your returned item(s), we will inspect it and notify you of the status of your refund.

ü  If your return is approved, we will initiate a refund to your original method of payment within 7 days.

ü  Shipping fees are non-refundable, and a restocking fee may apply in some cases.

We hope that our return policy helps you to shop with confidence at Veega. If you have any questions or concerns, please don't hesitate to contact our customer service team.